Ideas

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  1. Compile all invoices into one

    Rather than bill every time an employee enrolled, add the charge to the following month to reduce accounting entries.

    4 votes
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      0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
    • Start a claim, and save it for later without submitting it

      With the new documentation requirements, getting the proof of payment piece can take a while. However, I'd still like to be able to start the claim when I pay the premium invoice, and then be able to go back to it later and add the missing pieces.

      4 votes
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        0 comments  ·  Claims  ·  Flag idea as inappropriate…  ·  Admin →

        Corey, Thanks for the feedback!

        One of the things we’re hoping to do in the near future is to refine the way you submit claims, making it even easier for you to navigate the site and submit a full claim. We’re exploring a few options but we want to get it just right.

        In the mean time, you can always keep the documentation you’ll need in a folder until you’re ready to submit a full claim. If you have any questions about acquiring the necessary documents, don’t hesitate to give our support team a call! With the right documentation we promise to get your claim processed in 1-2 days.

      • 1 vote
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          1 comment  ·  Claims  ·  Flag idea as inappropriate…  ·  Admin →
        • I have an idea!!!!!h ow about you get enough representatives to answer your phones!! And fix your phone system!!!

          Fix cause your phone system so I don't get all they way to caller number 1 and it sets me back to caller number 6! Been on hold for 25 minutes now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

          1 vote
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            1 comment  ·  Claims  ·  Flag idea as inappropriate…  ·  Admin →
          • Make it possible to add comments

            Claims processor can add comments and communicate through the claim, the user (me) can only attach documentation. I would like to be able to ask question through a claim, for instance to make a response to a question added to my claim by the processor. Today I need to call in, why can't I add a reply or comment in the claim itself?

            1 vote
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              0 comments  ·  Claims  ·  Flag idea as inappropriate…  ·  Admin →
            • 1 vote
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                1 comment  ·  Employee Management  ·  Flag idea as inappropriate…  ·  Admin →
              • Claims- mobile upload

                have the ability to submit claim from mobile device!

                1 vote
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                  1 comment  ·  Claims  ·  Flag idea as inappropriate…  ·  Admin →
                • Hire someone who speaks Spanish

                  I got an email saying one of my employee claims had a problem. Mr Garcia submitted a proof of insurance written in Spanish.
                  Plan B buy a translator program.

                  1 vote
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                    1 comment  ·  Claims  ·  Flag idea as inappropriate…  ·  Admin →
                  • Replicate the "Pending Forms" report for Recurring claims on the home page like is done for Monthly laims

                    When trying to determine the status of a reocurring claim request I looked on the Home page and all I saw was that the "Claims" report was empty. It was not clear to me that I had to select a hyperlink on the page to se the status of my claim request. I called in to support and the technician helped me find that item

                    1 vote
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                      0 comments  ·  Claims  ·  Flag idea as inappropriate…  ·  Admin →
                    • Consumer guide on the benefits of choosing to work with a navigator vs using a broker

                      Many consumers are running into problems when choosing health insurance plans. Some have been directed to choose a plan based on price. Many have wanted to switch their plan only to find that if they have paid their first premium they are stuck in the plan until the next open enrollment period. I think their needs to be a consumer guide that shows the benefits of working with an agent which includes the fact that there is no extra cost for doing so.

                      1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Use Account Summary

                          Aetna provides an account summary listing providers dates and non-reimbursed expenses. We should be able to copy and submit this summary, rather than a separate claim and documentation for each event

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Make Year End Reports print to landscape mode by default

                            Submitting this idea on behalf of a plan administrator. -William

                            Can you make the year end reports print in landscape please? I had to go
                            into every report and cahnge each one to landscape.

                            1 vote
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                              0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                            • Automate payroll reimbursements

                              We run payroll ourselves through a QuickBooks desktop software with payroll subscription.
                              Our Workers Comp is already integrated through an application into QuickBooks and automatically transmits the payroll data to the insurance carrier (The Hartford).
                              This would be a great way to upload payroll reimbursements to Zane as well.
                              No manual processing necessary.

                              2 votes
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                                1 comment  ·  Reimbursements  ·  Flag idea as inappropriate…  ·  Admin →
                              • Create a new column in All Participant's table in Employer account

                                This was sent from a plan administrator. - William

                                We are a new customer with your program. This is our second month. When
                                I was looking at our Employee table I was surprised at small balances
                                marked for reimbursement. This is the amount over what we reimbursed
                                from the previous month. The employee has not submitted a February bill.
                                We would not want to reimburse a balance so it would be helpful to have
                                a column of current month submissions. If that column is 0 we would not
                                do a reimbursement that employee.

                                I understand that the system is keeping…

                                1 vote
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                                  0 comments  ·  Reimbursements  ·  Flag idea as inappropriate…  ·  Admin →
                                • Allow varied contribution levels based on the number of children

                                  for a defined contribution plan, you should allow a per child contribution, instead of just having one amount for 'children'

                                  1 vote
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                                    1 comment  ·  Plan Management  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Develop a form for employees to indicate whether they are enrolling or declining this benefit.

                                    A form is needed to give to employees to either accept or decline this benefit, explaining that if they have coverage thru another source on a pre-tax basis, then they are not eligible for this benefit.

                                    1 vote
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                                      0 comments  ·  Employee Management  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        1 comment  ·  Miscellaneous  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Business Type

                                        My business is a Limited Liability Company (LLC) but that business type was not on the list so I had to choose Partnership.

                                        1 vote
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                                          0 comments  ·  Miscellaneous  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Send Employee Termination Letter on the Date of Termination, Not the Date it is entered

                                          I'm submitting this Idea on behalf of Esther, the administrator for 451 Management.

                                          It would be nice if the automated termination email sent to employees notifying them of their termination in the plan was either:

                                          a. Sent on the date of the actual termination (the date it is set to), not the date that the employer enters the termination.

                                          b. Include the effective date of termination in the email.

                                          Thank you

                                          1 vote
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                                            1 comment  ·  Employee Management  ·  Flag idea as inappropriate…  ·  Admin →
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